Refund Policy
Refund Policy for Maidenhead Inventories
Last updated: 29/10/2024
At Maidenhead Inventories, we strive to deliver high-quality inventory reports for landlords, property managers, and estate agents. If you’re not completely satisfied with our services, we’re here to help with clear refund guidelines. Please read the policy carefully to understand your rights regarding refunds.
1. General Refund Eligibility
Refunds are provided under the following conditions:
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Service Cancellation by the Client: If you cancel a scheduled service at least 24 hours before the appointment time, you are eligible for a full refund. Cancellations made less than 24 hours prior to the scheduled time may incur a cancellation fee, which will be deducted from the refund amount.
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Service Cancellation by Maidenhead Inventories: If we are unable to fulfil a scheduled service due to unforeseen circumstances, we will provide a full refund or offer an alternative appointment at no additional cost.
2. Partial Refunds
In cases where services have been partially completed or only part of the report is found unsatisfactory, Maidenhead Inventories may, at its discretion, issue a partial refund proportional to the services rendered. For example:
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Quality Issues Identified Early: If there is a documented issue with the initial inspection that affects the final report's quality, we may issue a partial refund or offer to re-inspect the property without additional charge.
3. Refund Exclusions
Certain cases do not qualify for a refund:
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Client Absence or Inaccessibility: If our team is unable to access the property due to lack of key access, tenant presence, or any other issue outside our control, refunds will not be provided. You may reschedule the service for an additional fee.
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Completed Services: Once an inventory report has been completed and delivered, it is considered final. Refunds are not available if the report meets our quality standards and reflects the property’s condition accurately.
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Changes to the Property After Inspection: Maidenhead Inventories is not liable for any changes in the property’s condition after the inspection. Refunds cannot be provided based on changes to the property post-report.
4. Refund Process
To request a refund, please contact us within seven (7) days of the scheduled service date:
Contact Information:
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Phone: 01628 964 111
We will review your request and respond within five (5) business days. If your refund is approved, it will be processed using the original payment method. Please allow up to ten (10) business days for the refund to appear in your account, depending on your payment provider.
5. Modifications to the Refund Policy
Maidenhead Inventories reserves the right to modify this Refund Policy at any time. Changes will be posted on our website, and the "Last updated" date will reflect the date of any revisions. Your continued use of our services constitutes acceptance of the revised policy.
For further questions or clarification on our Refund Policy, feel free to reach out. Our goal is to ensure a transparent, reliable service experience for our clients at every stage. Thank you for choosing Maidenhead Inventories.