Privacy Policy

Last updated: 29/10/2024

At Maidenhead Inventories, we are committed to protecting your privacy and ensuring that any personal information you provide us is secure and handled in compliance with applicable data protection laws in England, including the General Data Protection Regulation (GDPR). This Privacy Policy explains what data we collect, how we use it, and your rights regarding your personal information.

1. Introduction

Maidenhead Inventories specializes in creating comprehensive inventory reports for rental properties on behalf of landlords, property managers, and estate agents across England. Our Privacy Policy is designed to give you clear information about how we collect, use, and store your personal data when you use our services.

2. Data We Collect

We collect personal information only as necessary to provide our services. Types of personal data we may collect include:

Contact Information: Name, email address, phone number, and postal address to communicate with you regarding bookings, services, and support.
Property Details: Address and other specific details of the rental property for the purpose of conducting inventory reports.
Payment Information: Transaction and billing information required to process payments (we do not store full credit card details).
Website Usage Data: Information collected through cookies and similar technologies to improve our website experience, such as IP address, browser type, and pages visited.

3. How We Use Your Information

Maidenhead Inventories uses your personal information for the following purposes:

Service Provision: To process bookings and deliver our inventory reporting services effectively.
Communication: To inform you about service updates, changes, or important notices related to your booking.
Customer Support: To provide assistance with inquiries, resolve issues, and enhance the customer experience.
Payment Processing: To securely handle payments for services rendered.
Marketing (Optional): With your consent, we may occasionally send promotional materials or service updates via email. You may opt-out at any time.

4. Sharing Your Data

We only share your personal information under specific circumstances:

Service Providers: We may share information with trusted third-party providers who assist us with payment processing, customer management, and service delivery. All providers are contractually obligated to maintain the confidentiality and security of your data.
Legal Requirements: We may disclose information if required by law or to protect our rights and ensure compliance with legal obligations.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the relevant third party under confidentiality agreements.

5. Cookies and Tracking Technologies

Our website uses cookies to improve the user experience and analyse website traffic. Cookies are small files placed on your device to gather data, such as browsing history and preferences. By using our website, you consent to our use of cookies, though you may adjust your browser settings to manage cookie preferences.

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6. Data Security

Maidenhead Inventories prioritizes the security of your personal data. We use industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. While we strive to maintain secure systems, we cannot guarantee complete security, as no method of transmission or storage is entirely fool proof.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected and comply with legal and regulatory requirements. Typically, we keep records of transactions and services for up to seven years, in line with accounting and tax requirements.

8. Your Rights

You have specific rights concerning your personal data under GDPR and UK data protection laws:

Access: You may request a copy of the personal information we hold about you.
Correction: You may request correction of inaccurate or incomplete information.
Deletion: You may request the deletion of your personal data, subject to legal and contractual limitations.
Data Portability: You may request your data in a commonly used format for transfer to another service provider.
Objection: You may object to certain processing activities, such as marketing.

To exercise any of these rights, please contact us using the details provided below.

9. Children’s Privacy

Maidenhead Inventories does not knowingly collect personal information from children under 16 years of age. If we discover that we have inadvertently collected data from a child without appropriate consent, we will take steps to delete this information promptly.

10. Third-Party Links

Our website may contain links to external sites. Maidenhead Inventories is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify users of significant updates by posting the revised policy on our website, and the "Last updated" date will reflect the date of any changes. We encourage you to review this page regularly for updates.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at:

Email: info@maidenheadinventories.com
Phone: 01628 964 111
Address: Cannon House, 20 Cannon Court Road, Maidenhead, SL6 7QN

By using Maidenhead Inventories' services, you acknowledge that you have read, understood, and agreed to our Privacy Policy. Thank you for trusting us to handle your personal information with care.